Returns & Exchanges

Due to the perishable nature of our food products, The Varsity cannot accept returns once an order has been delivered; however, we are committed to ensuring your satisfaction with every bite. If your order arrives damaged or incorrect, please contact our support team within 24 hours for a full replacement or store credit.

1

Inspect Your Delivery

Upon arrival, please immediately check your package for any signs of damage or missing items to ensure quality standards were met during transit.

2

Document Issues

Take clear photographs of the product, the packaging, and the shipping label as these are required to process any claims regarding food quality or delivery errors.

3

Contact Support

Email our customer service team at support@thevarsity.com with your order number and the documentation within 24 hours of receiving your shipment.

4

Resolution Processing

Our team will review your request and, if approved, will issue a refund to your original payment method or ship a fresh replacement at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing